Storage media fail for a variety of reasons. in many different ways but the data stored on them is not usually completely lost. The technique used to recover the information depends on the type of failure (e.g. data corruption, virus attack, mechanical failure, electrical failure or human error). Sometimes the failure is as a result of a combination of reasons.
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Stop using the media. If it is making noises, becoming hot or showing other unusual characteristics, shut down the do not turn it on again. Make a note all symptoms of the failure and all recent actions and events involving your computer.
Contact us free of charge on 1800615451 or complete our online quotation.
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Do not perform any operation on the storage media that may cause further damage. |
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Do not write to any of the files on the media. |
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Do not format the drive or modify the partitions. |
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Do not try to open the device. Hard drives are extremely sensitive to contamination and should only be opened in a microscopically clean environment. |
If you have a backup, determine how recent it is and if it will satisfy your needs. Consider restoring your backup to a different system in case you find that critical files are missing or outdated.
Avoid using do-it-yourself recovery software. These utilities can overwrite data on the drive and modify the control structures. If these operations are performed incorrectly, you risk complete loss of the data. You must weigh the cost of total loss against your knowledge and experience before using such tools.
While data recovery can seem expensive because it is labor intensive, recreating your data may be equally as expensive. Also, the turnaround time for data recovery is usually much faster than the time it would take to recreate your lost files from scratch.
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We offer a secure environment in which your information is kept private. We will protect the confidentiality of your data against unauthorized disclosure.
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| Average turnaround time is 3 days. This will be impacted by the complexity of the recovery task.
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The best way to prevent data loss is to perform regular backups on an alternative media.
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A clean room is a laboratory where the level of particles in the atomsphere is monitored and kept below a specific level (100 particles of greater than 0.5 microns per cubic foot). Hard drives are sensitive to particle contamination and must only be opened in a clean environment otherwise particle exposure may cause permanent damage the disk platters and read/write heads.
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Only your drive/s are required for data recovery. Please follow our sending media instructions.
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There are occasions when damage to the data is permanent and a complete recovery is not possible. However, it is rare that absolutely no data is retrievable. Our expert team can usually recover some of the data even in extreme conditions.
When we contact you with the firm quote, we will also advise you how much of the data we expect to recover. Ordinarily, we are able to give the names of files and directories that can be recovered. If you accept our service quote, this becomes our contract.
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Maybe. But consider first about how much your data is worth. In most cases, there is only one chance to recover data. No utility can make an informed decision about what to save and what to overwrite. The user of the software must apply some experience and judgment. Remember the continued use of your media may reduce the chance of a successful recovery.
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Please weigh your packed media and refer to your preferred courier.
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Payment is due in full upon completion of successful recovery, prior to release of data, unless by special previous arrangement.
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