Out of Office Hours Service
We appreciate that you may require immediate assistance with your data loss. For this reason we do not restrict our service hours between 9 and 5. However, we do respectfully ask that you do not treat this as an out of hours advice line. We've had calls at all hours of the night for things like:-
  1. free technical support for a software problem
  2. advice for do-it-yourself recovery tools downloaded from the internet
  3. assistance with a university thesis
.